Cookie policy

Superthread uses Cookies to secure and monitor its platform in order to provide our customers with the best possible user experience. This document outlines our use of cookies and your rights relating to them.

Last updated: May 2024

We use cookies, small text snippets, to distinguish you from other users and collect information, which may include Personal Data. To find out more about how we use and protect your Personal Data, see our Privacy Policy. This helps us to provide you with a good experience when you browse our website and use our product, as well as to allow us to improve our sites.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

This document sets out more about the types of cookies we use, and why. In the tables below, you can see a description of each cookie that we use, what it does and when a cookie expires.

We use the following cookies:

Strictly necessary cookies

‍These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical or performance cookies

These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies

‍These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. [We may also share this information with third parties for this purpose.]

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie title or name	Length/expiry period	Purpose
cookieBannerDismissed	1 year	Superthread uses this cookie to remember acceptance of our cookie banner.
auth	1 hour	Superthread uses this cookie to authenticate a user in the the Superthread app.
refresh_token	1 month	Superthread uses this cookie to facilitate sign-in in the Superthread app.
ph_phc_[ID]_posthog	1 year	Used by PostHog to track user activity on our site and in the Superthread app.
gs_v_GSN-963462-D	1 year	Used by GoSquared live chat to identify a user and remember their chat history.
gs_u_GSN-963462-D	1 year	Used by GoSquared live chat to track device information.

Please note: that third parties may also use cookies, over which we have no control. These named third parties may include, for example, GoSquared for our chat functionality or Vimeo for hosting videos on our site. These third-party cookies are likely to be analytical cookies or performance cookies or targeting cookies.

To explore what Cookie settings are available to you, look in the “preferences” or “options” section of your browser’s menu. To find out more information about Cookies, including information about how to manage and delete Cookies, please visit allaboutcookies.org.