Plans
Superthread plans apply to a single workspace. If you have multiple workspaces and would like to upgrade them all, you would need to purchase a plan for each workspace separately.Free plan
The free plan is designed to get started with Superthread. Workspaces on the free plan have access to most features, all integrations, and unlimited team members (seats). Every user in a free workspace is considered an ‘Admin’ and can configure all functionality. The Free plan has file attachment limits. When you reach the limit, new uploads will not be allowed. Previous attachments will not be deleted.Pro plan
The Pro plan is suitable for small teams and is available on a monthly or yearly subscription. Standard plans have all of the features of the Free plan, but have increased usage limits and make it easier to collaborate across multiple teams. You can plan large projects on a roadmap, standardise cards with templates, and create custom views of your cards. You also get greater control and administration capabilities that are important to meet security requirements, such as Admin roles and permissions, Guest users, and Private Spaces.Elite plan
The Elite plan is designed for high-performing teams and is available on a monthly or yearly subscription. Elite plans have all the features of the Pro plan, with the addition of our newest AI functionality, including AI meeting transcription, advanced AI-powered tools and enhanced support. You can effortlessly transcribe meetings, use AI note templates to streamline your workflow, and find information instantly with Ask AI search. You also get the ability to index your shared pages in search engines, which is crucial for public-facing content. Plus, within-app live chat support , you can get immediate assistance whenever you need it.Enterprise
The Enterprise option is for large organisations that need a highly secure, scalable, and customised solution. It is available with annual billing only. It includes all the features of the Elite plan, with the added security and administrative controls essential for large-scale operations. It provides SAML & SCIM for seamless and secure user authentication and automated user provisioning, ensuring your IT team can easily manage access at scale. With custom billing, you can align your payments with your specific financial and procurement processes. You also get a dedicated, high-touch experience with dedicated support and onboarding. This means you’ll have a dedicated team to help with the initial setup, provide ongoing support tailored to your needs, and ensure you get the maximum value from your investment. - Contact Sales to find out more.Billing
Billing is managed on a per-workspace basis and calculated based on the number of team members in the workspace. All subscriptions will automatically renew at the end of the billing cycle unless cancelled by an admin or owner of the workspace. The billing cycle is either monthly or yearly, starting on the day you upgrade your plan.Monthly subscription
Your account is charged on a monthly basis for the number of team members that have been added to your workspace. If you add team members during the month, a pro-rated charge will be added to the next monthly bill to cover the partial month’s usage. If you remove team members during the month, changes will be reflected in your next monthly bill.Annual subscription
Annual subscriptions offer a discount for a longer upfront commitment. We charge your account for the whole subscription year based on the number of team members that you have at the time of purchase. If you add users during the year, we will charge a pro-rated amount for the remainder of the billing year. The charges will be billed at the end of the month in which the users were added. If you remove members, you can re-allocate their seat(s) to a new team member for the remainder of the cycle. We do not offer refunds. If the seat is left unused at the end of the yearly cycle, the subscription will renew for the reduced number of seats.Manage billing
Only admins and the workspace owner can manage billing. Go to Settings > Workspace > Billing to see your plan information and make changes. From there, you can:- View and change your plan.
- Update your payment information.
- View billing history – past invoices and charges.