Plans & billing

​

Plans

Superthread plans apply to a single workspace. If you have multiple workspaces and would like to upgrade them all, you would need to purchase a plan for each workspace separately. You can purchase a plan for your workspace by going to Settings > Workspace > Plans.

​

Free plan

The free plan is designed to help you get started with Superthread. This is the plan you are on when you first sign up for a Superthread account. Workspaces on the free plan have access to most features, all integrations, and unlimited team members (seats). Every user in a free workspace is considered an ‘Admin’ and can configure all functionality. Worskpaces on the Free plan do have some usage limits. When you reach a limit, you’ll either need to upgrade to a paid plan, or delete content in your workspace until you are below the limit.

​

Pay what you want

This plan is designed for indivuduals and small teams. It allows you to decide a fair price for the value Superthread provides you. It’s only avlaible as a monthly subscription. Upgrading to the ‘Pay what you want’ plan removes all the usage limits on your workspace.

​

Business

This plan is disigned for companies that are scaling. It comes with in-app live chat support support and AI functionality for your workspace (such as meeting transcription).

​

Enterprise

The Enterprise option is for large organisations that need a highly secure, scalable, and customised solution. It is available with annual billing only. It includes all the features of the Elite plan, with the added security and administrative controls essential for large-scale operations. It provides SAML & SCIM for seamless and secure user authentication and automated user provisioning, ensuring your IT team can easily manage access at scale. With custom billing, you can align your payments with your specific financial and procurement processes. You also get a dedicated, high-touch experience with dedicated support and onboarding. This means you’ll have a dedicated team to help with the initial setup, provide ongoing support tailored to your needs, and ensure you get the maximum value from your investment. Contact Sales to find out more.

​

Billing

Billing is managed on a per-workspace basis and calculated based on the number of team members in the workspace. All subscriptions will automatically renew at the end of the billing cycle unless cancelled by an admin or owner of the workspace. The billing cycle is either monthly or yearly, starting on the day you upgrade your plan.

​

Monthly subscriptions

Your account is charged on a monthly basis for the number of team members that have been added to your workspace. If you add team members during the month, a pro-rated charge will be added to the next monthly bill to cover the partial month’s usage. If you remove team members during the month, changes will be reflected in your next monthly bill.

​

Annual subscriptions

Annual subscriptions offer a discount for a longer upfront commitment. We charge your account for the whole subscription year based on the number of team members that you have at the time of purchase. If you add users during the year, we will charge a pro-rated amount for the remainder of the billing year. The charges will be billed at the end of the month in which the users were added. If you remove members, you can re-allocate their seat(s) to a new team member for the remainder of the cycle. We do not offer refunds. If the seat is left unused at the end of the yearly cycle, the subscription will renew for the reduced number of seats.

​

Manage billing

Only admins and the workspace owner can manage billing. Go to Settings > Workspace > Billing to see your plan information and make changes. From there, you can:

• View and change your plan.
• Update your payment information.
• View billing history – past invoices and charges.

​

Cancelling a subscription

Only admins and workspace owners can cancel a subscription from Settings > Workspace > Plans. Subscription updates take effect at the end of the billing cycle. If you are on a monthly plan, this will be at the end of the billing month. If you are on a yearly plan, this will be at the end of the billing year. To prevent unexpected charges, cancelling your subscription will limit the maximum number of team members in the workspace until the end of the billing cycle. For example, if your last bill was for 10 team members, you will be limited to a maximum of 10 team members until your subscription expires. We do not provide refunds for cancellations mid-billing cycle. If you are not sure about committing to an annual plan, we recommend starting on a monthly plan first. You can switch to a yearly plan at any time to take advantage of our discounted rates.

​

Legacy plans

These plans have been discountinued but existing subsribers to them may have been granfathered.

​

Pro plan

The Pro plan is suitable for small teams and is available on a monthly or yearly subscription. Pro plans have all of the features of the Free plan, and also have increased usage limits that makes it easier to collaborate across multiple teams. You can plan large projects, standardise cards with templates, and create saved filters of just the cards you care about. You also get greater control and administration capabilities that are important to meet security requirements, such as Admin roles and permissions, Guest users, and Private Spaces.

​

Elite plan

The Elite plan is designed for high-performing teams and is available on a monthly or yearly subscription. Elite plans have all the features of the Pro plan, with the addition of our newest AI functionality, including AI meeting transcription, advanced AI-powered tools and enhanced support. You can effortlessly transcribe meetings, use AI note templates to streamline your workflow, and find information instantly with Ask AI search. You also get the ability to index your shared pages in search engines, which is crucial for public-facing content. Plus, with in-app live chat support , you can get immediate assistance whenever you need it.