You can receive notifications of activity in Superthread directly within Superthread Inbox, a daily email digest, or within Slack.

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Inbox

All Superthread notifications go to your Superthread Inbox. This should feel similar to using an email inbox where you can view a notification and take action on it all from within the Inbox.

Notifications can be:

  • New – this is the number/counter you see in the sidebar. It will be reset to zero and disappear when you open your Inbox.
  • Unread – this is indicated by a dot on each notification in your Inbox. Opening a notification will automatically mark it as ‘read’.
  • Resolved – you can mark a notification as resolved to indicate that you have dealt with it and hide it from your Inbox. Resolved notifications can be viewed by setting the filter at the top of your Inbox to show ‘Everything’.

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Keyboard shortcuts

We support common email inbox keyboard shortcuts for helping you do this quickly:

⬆⬇ keyboard arrows to move to the next/previous notification.

J K keyboard arrows to move to the next/previous notification.

E to resolve the currently selected notification.

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Slack notifications

To turn on personal Slack notifications, go to Settings > Account > Notifications and connect your Slack user to Superthread. Then choose what you would like to be notified of.

Slack notifications are instant. All notifications contain links to back to item in question and notifications about comments can be replied to from within Slack. Learn more about Slack integration.

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Notify a channel

You can also connect a board to a Slack channel to notify the channel when a card is created in that board or there is a new comment on a card in that board. You can configure this from the board’s settings page – learn more.

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Email notifications

You can turn on instant email notification and choose which actions you liked to be notified of by going to Settings > Account > Notifications.

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Email digests

We send a daily email summary of ‘unseen’ notifications from the previous day. By default, the email digest is sent on weekdays at 9am in the morning, but you can change the time or opt to turn off email digests completely from Settings > Account > Notifications. You can also use the checkboxes to choose what notification you would like to be included in your email digest.

The email will group notifications together based on the resource that that the notifications are about. For example if you have three notifications about the same card, they will be grouped together.

We only send one digest email per day. If you have already seen notifications in the Superthread inbox, then you will not receive an email digest.

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You’ll be notified of

In the Inbox, you’ll always be notified when:

  • You’ve been assigned to a card.
  • You’ve been added to a Space.
  • Somebody mentions you in a card, comment, or page.
  • An import process that you started has finished.

You can also subscribe to any card, board, or page by clicking the ‘bell’ in the header.

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Subscribe to a card or project

You’re automatically subscribed to any card that you create, are assigned to, or are mentioned in.

You can manually subscribe to a card by clicking the bell icon in the header of a card.

Subscribing to a card will notify you of:

  • New comments on the card.
  • Status changes (moving the card to a different list).
  • When the card is due soon (due date is in 3 days time).
  • When the card is overdue (due date is today).
  • Card is moved to a different board.
  • Card is archived.
  • Card is deleted.

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Subscribe to a board

You can subscribe/unsubscribe to a board by clicking the bell icon in the header of a card.

Subscribing to a board will notify you when:

  • A card is created in that board.
  • A card in moved into that board.
  • Board is archived.
  • Board is deleted.

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Subscribe to a list (column)

You can subscribe/unsubscribe to a list by clicking the 3 dot menu on the list and selecting subscribe.

Subscribing to a specific list within a board will notify you when:

  • A card is created in that list
  • A card is moved into that list.

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Subscribe to a page

You can subscribe/unsubscribe to a page by clicking bell icon in the header of a page.

Subscribing to a page will notify you when:

  • A comment is added to the page.
  • Page is moved to a different space.
  • Page is archived.
  • Page is deleted.

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Comment threads

  • Somebody replies to a comment you wrote.
  • A reaction is added to a comment you wrote.