A better front door for every people request

Employees know where to ask. HR gets the right details. Onboarding, policies, requests, and follow-up stay connected from the first question to the final task.

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HR service delivery without the service-desk feel

Make it easy for employees to ask and practical for a small People team to deliver.

Guide people to the right request

Employees describe what they need in ordinary language. AI can identify the right form, reuse useful details, and ask for missing information before anything reaches the HR queue.

Learn more about Guide people to the right request

Employee onboarding

Make the first day feel planned

A joined-up onboarding plan gives the new starter confidence and stops important work disappearing between HR, IT, Finance, and the hiring manager.

  1. Collect the details

    Start from a signed offer or onboarding form with the role, manager, location, dates, and requirements.

  2. Create the plan

    Turn the process into owned tasks for HR, IT, Finance, the manager, and the new starter.

  3. Share the right knowledge

    Keep policies, introductions, training, and first-week guidance beside the onboarding work.

  4. Follow every handoff

    Track what is complete, what is blocked, and what needs attention before the employee starts.

Works with your HR stack

Run the work around your system of record

Your HRIS stores employee records. Payroll runs payroll. Superthread connects the requests, tasks, documentation, decisions, and cross-team handoffs that surround those systems.

Set up employee request forms

Learn how to create forms, route submissions to private boards, and let employees follow their requests.

Read the documentation

Superthread agents

Give every people process its own agent

Build an agent in plain English, limit it to the right private spaces, and let it run when HR work arrives or changes. People still decide what good looks like.

When a form is submitted

Build an onboarding plan

Create role-specific reading, setup, introductions, and knowledge checks.

Example prompt

“Build an onboarding plan from this new starter's role and our approved company pages. Create owned tasks for setup, reading, introductions, and first-week outcomes.”

Time saved2–4 hours/week A rough estimate based on the manual work involved. Actual savings will vary by workflow and volume.

When new work is added

Coordinate offboarding

Create the hand-off tasks for HR, IT, Finance, and the manager.

Example prompt

“Create the offboarding plan for this leaving date. Include access, equipment, payroll, communication, and knowledge-transfer tasks with clear owners.”

Time saved2–3 hours/week A rough estimate based on the manual work involved. Actual savings will vary by workflow and volume.

When a form is submitted

Route an employee request

Find the relevant policy, ask for missing details, and send the request to the right owner.

Example prompt

“Review this employee request, find the relevant approved policy, identify missing details, and route the work without exposing information outside the HR space.”

Time saved1–2 hours/week A rough estimate based on the manual work involved. Actual savings will vary by workflow and volume.

When someone mentions it

Answer a policy question

Respond from approved people policies and link the exact source used.

Example prompt

“Answer this question using only the approved policies in the HR knowledge space. Link the source and say when the policy does not cover the situation.”

Time saved1–2 hours/week A rough estimate based on the manual work involved. Actual savings will vary by workflow and volume.

On a schedule

Check required training

Find overdue learning tasks, missing owners, and people who need a reminder or exception review.

Example prompt

“Review required training tasks for overdue work, missing owners, and approved exceptions. Create follow-up tasks where action is still needed.”

Time saved1–2 hours/week A rough estimate based on the manual work involved. Actual savings will vary by workflow and volume.

Browse every agent use case See how agents work

One people process. The right view for everyone.

Coordinate across the company without opening sensitive HR work to the whole company.

People operations

Run recurring employee processes and requests without rebuilding the workflow in email every time.

Employees

Ask in one familiar place, provide the right information, and see what is happening without chasing HR.

Managers

Find guidance, complete people processes, and see the actions they own for their team.

HR, IT & Finance

Coordinate cross-team steps from one plan while keeping each department's sensitive work private.

Questions HR and People teams ask us

  • What is HR service delivery software?
    HR service delivery software gives employees a clear way to ask for help and gives the People team a structured way to receive, route, complete, and track those requests. Superthread connects that service portal to the tasks, documentation, projects, and agents used to deliver the work.
  • Can Superthread manage employee onboarding and offboarding?
    Yes. Create a repeatable project or board for each joiner or leaver, assign steps across HR, IT, Finance, and the manager, attach the relevant documents, and track every handoff through completion.
  • Can employees submit and track HR requests?
    Yes. Employees can use the forms portal to submit requests and follow their status, assignees, due dates, comments, and attachments. Each submission becomes a card on the HR team's chosen board.
  • Can Superthread keep sensitive HR work private?
    Yes. Put sensitive workflows in private spaces and control who can view or edit the work. Agents also receive a workspace role and can be limited to specific spaces.
  • How can HR teams use AI agents?
    HR teams can create an onboarding coach that teaches company material, runs short knowledge checks, reports completion, and updates the onboarding card. Other agents can triage employee requests, find policy answers, coordinate offboarding, prepare updates, and flag overdue work. Each agent can be limited to the private spaces it needs.
  • Can the portal answer an HR question before opening a request?
    The general Superthread agent can already search the workspace knowledge it is allowed to access. An answer-first portal experience—where the same conversation either resolves the question or continues into a complete request—is the next step on our roadmap.
  • Does Superthread replace an HRIS or payroll system?
    No. Superthread manages the work around people operations: requests, processes, projects, documentation, coordination, and follow-up. Keep your HRIS as the system of record for employee data and your payroll platform for payroll processing.
  • Is Superthread suitable for a small HR team?
    Yes. A small People team can start with a few forms, a private HR space, and an onboarding board, then add documentation and agents as the company grows. The Pay What You Want plan starts at $3 per user per month.