Start with a question, not a form
Employees describe what they need in their own words. They do not have to know which team owns it, what the process is called, or where the right form lives.
AI help for every internal team
Employees describe what they need. AI finds the right form, fills in the details, and routes a complete request to the team that can help.
Internal service management without the friction
Nobody needs to know which form, queue, or department sits behind the request.
Choose the right process for them
The portal works out which request fits the conversation. No form directory to search. No ticket bounced between teams because someone chose the wrong queue.
Turn the conversation into a complete request
Superthread pulls useful details from the chat and asks short follow-up questions only when something is missing. The employee can review the request before it is filed.
Send it straight into delivery
Each submission becomes a card on the configured board, with its summary, priority, due date, files, and other details ready for the team to act on.
Learn moreLet requesters follow what happens next
People can see status, assignees, due dates, attachments, and the conversation around their request. They get an answer without chasing the service team in Slack.
Give the team one clear queue
Service teams can search and filter submissions by status or request type, see what is urgent, and manage the work alongside their projects, pages, and agents.
Learn moreAnswer first. Request second.
When the answer already lives in your workspace, the portal should surface it before anything enters a queue. If that does not solve the problem, the same conversation carries on into a complete request.
A modern alternative to Jira Service Management
Internal service delivery does not have to feel like administering a ticketing system. Superthread brings the request portal, delivery boards, documentation, and agents together. Employees get a straightforward way to ask. Service teams get work they can actually act on.
Set up forms and your request portal
See how to build forms, route submissions, and give people a place to submit and track requests.
One portal for every internal service team
Keep each team's workflow separate while giving employees one familiar place to start.
IT & workplace
Handle access, equipment, software, security, and facilities requests without a maze of service-desk forms.
People & HR
Run onboarding, policy, leave, payroll, and people-operations requests with the right context from the start.
Finance & legal
Collect purchase, vendor, payment, and contract requests, then route them to the people who can make a decision.
Operations
Give the whole company one place for creative, data, enablement, procurement, and other shared-service requests.
Questions about internal service management
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Is Superthread an alternative to Jira Service Management?
For internal request intake and delivery, yes. Superthread gives employees a simpler front door and gives service teams forms, queues, tasks, docs, and agents in one workspace. Teams that need a full ITIL system, a CMDB, or advanced incident management may still need specialist service-management software.
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Do employees have to choose a form?
No. They can describe what they need in the portal and Superthread works out which form fits. It gathers the details through the conversation instead of asking the employee to understand your internal process.
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Can someone check a request before it is submitted?
Yes. In Ask mode, Superthread prepares the request and asks the employee to approve it. Teams can also use Auto mode when they want the agent to submit once it has enough information.
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Where does a submitted request go?
Each form is connected to a destination board. The submission creates a card there, so the service team can assign it, set its status, discuss it, attach files, and manage it with the rest of their work.
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Can employees track their requests?
Yes. The portal has a personal request view and a team submissions view. Requesters and participants can follow status, assignees, priority, due dates, comments, and attachments.
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Can the portal answer a question before creating a request?
That answer-first experience is what we are working toward next. The aim is to use the knowledge already in Superthread to resolve common questions immediately, then continue the same conversation into a request when somebody still needs help.