AI help for every internal team

Employees describe what they need. AI finds the right form, fills in the details, and routes a complete request to the team that can help.

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Internal service management without the friction

Nobody needs to know which form, queue, or department sits behind the request.

Start with a question, not a form

Employees describe what they need in their own words. They do not have to know which team owns it, what the process is called, or where the right form lives.

Choose the right process for them

The portal works out which request fits the conversation. No form directory to search. No ticket bounced between teams because someone chose the wrong queue.

Turn the conversation into a complete request

Superthread pulls useful details from the chat and asks short follow-up questions only when something is missing. The employee can review the request before it is filed.

Let requesters follow what happens next

People can see status, assignees, due dates, attachments, and the conversation around their request. They get an answer without chasing the service team in Slack.

Coming next

Answer first. Request second.

When the answer already lives in your workspace, the portal should surface it before anything enters a queue. If that does not solve the problem, the same conversation carries on into a complete request.

A lighter service desk

A modern alternative to Jira Service Management

Internal service delivery does not have to feel like administering a ticketing system. Superthread brings the request portal, delivery boards, documentation, and agents together. Employees get a straightforward way to ask. Service teams get work they can actually act on.

Set up forms and your request portal

See how to build forms, route submissions, and give people a place to submit and track requests.

Read the documentation

Superthread agents

Put an agent behind every service queue

Create a focused agent for triage, answers, or follow-up. It works from the requests, documentation, and delivery boards already held in Superthread.

When a form is submitted

Triage an internal request

Check context, set useful properties, and route work to the right queue or owner.

Example prompt

“Review this request, identify missing details, set the right priority and tags, and move or assign it to the correct queue or owner.”

Time saved2–4 hours/week A rough estimate based on the manual work involved. Actual savings will vary by workflow and volume.

On a schedule

Find requests that are stuck

Find overdue requests, unclear ownership, repeated blockers, and work waiting too long.

Example prompt

“Check this queue for overdue work, unclear owners, repeated blockers, and requests without recent updates. Create a concise handover for the service lead.”

Time saved2–3 hours/week A rough estimate based on the manual work involved. Actual savings will vary by workflow and volume.

When someone mentions it

Answer a common service question

Use the request and approved documentation to answer where the team is already working.

Example prompt

“Answer this request using the approved guidance in your permitted spaces. Link the source and create follow-up work if the guidance does not resolve it.”

Time saved1–2 hours/week A rough estimate based on the manual work involved. Actual savings will vary by workflow and volume.

On a schedule

Find repeated request patterns

Group common questions and problems so the team can improve guidance or forms.

Example prompt

“Review requests closed this week and group repeated questions, missing form fields, and recurring blockers. Link representative examples for each pattern.”

Time saved1–2 hours/week A rough estimate based on the manual work involved. Actual savings will vary by workflow and volume.

On a schedule

Prepare a queue handover

Summarise urgent work, recent changes, pending decisions, and requests needing attention next.

Example prompt

“Prepare a handover from this queue. Put urgent requests, recent changes, pending decisions, and work without a clear next step first.”

Time saved1–2 hours/week A rough estimate based on the manual work involved. Actual savings will vary by workflow and volume.

Browse every agent use case See how agents work

One portal for every internal service team

Keep each team's workflow separate while giving employees one familiar place to start.

IT & workplace

Handle access, equipment, software, security, and facilities requests without a maze of service-desk forms.

People & HR

Run onboarding, policy, leave, payroll, and people-operations requests with the right context from the start.

Finance & legal

Collect purchase, vendor, payment, and contract requests, then route them to the people who can make a decision.

Operations

Give the whole company one place for creative, data, enablement, procurement, and other shared-service requests.

Questions about internal service management

  • Is Superthread an alternative to Jira Service Management?
    For internal request intake and delivery, yes. Superthread gives employees a simpler front door and gives service teams forms, queues, tasks, docs, and agents in one workspace. Teams that need a full ITIL system, a CMDB, or advanced incident management may still need specialist service-management software.
  • Do employees have to choose a form?
    No. They can describe what they need in the portal and Superthread works out which form fits. It gathers the details through the conversation instead of asking the employee to understand your internal process.
  • Can someone check a request before it is submitted?
    Yes. In Ask mode, Superthread prepares the request and asks the employee to approve it. Teams can also use Auto mode when they want the agent to submit once it has enough information.
  • Where does a submitted request go?
    Each form is connected to a destination board. The submission creates a card there, so the service team can assign it, set its status, discuss it, attach files, and manage it with the rest of their work.
  • Can employees track their requests?
    Yes. The portal has a personal request view and a team submissions view. Requesters and participants can follow status, assignees, priority, due dates, comments, and attachments.
  • Can the portal answer a question before creating a request?
    That answer-first experience is what we are working toward next. The aim is to use the knowledge already in Superthread to resolve common questions immediately, then continue the same conversation into a request when somebody still needs help.
  • Can HR use Superthread for employee service delivery?
    Yes. HR and People teams can manage onboarding, policy questions, leave and payroll requests, role changes, training, equipment coordination, and offboarding. See Superthread for Human Resources for the full workflow.
  • Can different service teams keep their work private?
    Yes. Use separate private spaces and control which employees, guests, and agents can access each one. The company can offer a familiar request experience without exposing HR, Finance, Legal, or IT work to the wrong people.
  • What can AI agents do for an internal service team?
    Internal service teams can create agents to triage new requests, find answers in service documentation, monitor queues, flag overdue work, route tasks, and prepare handovers. Agents can run on a schedule or when forms, comments, tasks, statuses, owners, and due dates change, with access limited to the relevant service spaces.
  • Is Superthread suitable for a small internal service team?
    Yes. A small team can begin with one form and one delivery board, then add portals, private spaces, documentation, and agents as request volume grows. It does not require a large service-management implementation to get started.